Post by WKRP Jimmy Drop on Sept 21, 2017 19:59:13 GMT -5
Ok, there's a whole long story:
Couple days ago when I got home, no internets. I reset the wireless router (which is usually the issue), and nope. Reset the modem - and nothing except the iPad would connected. Not the Roku, the Kindle Fire, the phone, or the actual computer (which usually uses the wired connection; i was just testing the wifi on it. but it will not do wired, either).
Literally just the iPad, and there were no errors or slowness or anything. The iPad had no idea anything was wrong. Screwed around with it for a while; same results.
Called the ISP the next day (& got a 12 year old jfc please hire adults). Obviously the first thing she has me do is reset the modem *sigh*, which does nothing useful. However, this time when she had me reset the router, now nothing at all could connect. She can see my modem; the signal is very strong. So I get a tech appointment.
Dude comes out today, screws around with it, and says that it's a router issue. If the modem is plugged directly into the computer, as it is now, I get internet hurrah! But no wifi, which, as you know, is barbaric.
SO I go get a new router (the other one was 5-6 years old, so sure why not). Aaaaaand hey look there, we are back to "nothing can connect to the wifi except the iPad. Everything is showing an IP address (ok not the Kindle because apparently it refuses to show it to me) but will not connect; the computer has no IP address and will also not connect.
Even more fucked up, when I try to go log into my new router using the website given in the manual, it literally gives me a page saying I am not connected to the internet through my router. Except I am. I see it right there in settings; I used the factory password & everything. I'm not on a neighbor's network.
Called back the ISP; we did the whole thing again (this person might have been in her 20s which was a def improvement), and still not a thing at all. She is just as puzzled as me, and since I do some desktop support, I have pity on her and know there's only so much she can do, so I decide to call Netgear, and she tells me to emphasize that I've already talked to the ISP and to be really firm about it, which is what I tell my customers when the occasion arises.
--->between arrows is mostly adventures in "customer service" and has no direct bearing on the tech issue; that continues after this<---
SO after a whole lot of bullshit I will not subject you to, I manage to actually find the support number. I call them, it takes the dude like half a day to actually get the receiver to his mouth and talk, (and the connection is shit just btw) (and I swear I thought it was going to be a wrong number; the background noises were very homey). He seems to be paying zero attention to what I'm actually saying. After I explain the weirdness, he tells me to go to a website - and I realize it's so he can remote into my machine.
Now my dudes, we remote in at my work all the time. I know sometimes that's the only answer to an issue. But we tend to use it as a last resort, AND our customers can literally walk into our building and find us at any time. We are support for a specific organization. they know who we are; we know who they are. We talk all the time. But this guy did absolutely zero trouble-shooting, and proceeded directly to "must remote in".
I tell him I'm not comfortable with that, and in that patented superior-tech-asshole voice, he says, "Well, ma'am, how do you expect me to address your problem?"
"I dunno, how are you gonna address the problem of a fork in your goddamn eyeball?" I did not say. Instead, in my patented customer service voice, I replied, "I understand, but I'm not comfortable with having you remote into my machine; thjs is the first time I've called this number, and I'm not clear on what organization this even is" (because I never actually heard him say "hello this is Netgear", and it wasn't a Netgear remote site) and hung up on him.
Went back to the website, started a chat support session, specifically said how I wasn't comfortable with remoting in; the CSR says "ok let me assign this to a tech", who called me, listened to my problem.....and immediately asked me to go to a (completely different) client to allow him to remote in. And yes, then told him "nope, already told the other dude that's not going to happen," and then hung up on him as well.
-----> ok bitching about "customer service" ends here i'm still so pissed off<-----
ANYWAY.
So what the everfucking hell, y'all. What the shit would cause an issue that would let nothing but an iPad connect to wifi? I have changed out the cables for new ones, turned them around, rebooted everything 456498435621 times, and am now living like an animal with nothing but a wired internet connection. Now I can't even get the iPad to connect to wifi because the router tries to send me to its login screen, with just tells me it's forbidden. I'm not even getting the "you're not on the internet" page any more.
I am planning on taking the new router back and getting one from a different company, because fuck you Netgear your employees done pissed me off. But I don't think that's actually the issue.
Anyone? Anyone? Bueller?
Couple days ago when I got home, no internets. I reset the wireless router (which is usually the issue), and nope. Reset the modem - and nothing except the iPad would connected. Not the Roku, the Kindle Fire, the phone, or the actual computer (which usually uses the wired connection; i was just testing the wifi on it. but it will not do wired, either).
Literally just the iPad, and there were no errors or slowness or anything. The iPad had no idea anything was wrong. Screwed around with it for a while; same results.
Called the ISP the next day (& got a 12 year old jfc please hire adults). Obviously the first thing she has me do is reset the modem *sigh*, which does nothing useful. However, this time when she had me reset the router, now nothing at all could connect. She can see my modem; the signal is very strong. So I get a tech appointment.
Dude comes out today, screws around with it, and says that it's a router issue. If the modem is plugged directly into the computer, as it is now, I get internet hurrah! But no wifi, which, as you know, is barbaric.
SO I go get a new router (the other one was 5-6 years old, so sure why not). Aaaaaand hey look there, we are back to "nothing can connect to the wifi except the iPad. Everything is showing an IP address (ok not the Kindle because apparently it refuses to show it to me) but will not connect; the computer has no IP address and will also not connect.
Even more fucked up, when I try to go log into my new router using the website given in the manual, it literally gives me a page saying I am not connected to the internet through my router. Except I am. I see it right there in settings; I used the factory password & everything. I'm not on a neighbor's network.
Called back the ISP; we did the whole thing again (this person might have been in her 20s which was a def improvement), and still not a thing at all. She is just as puzzled as me, and since I do some desktop support, I have pity on her and know there's only so much she can do, so I decide to call Netgear, and she tells me to emphasize that I've already talked to the ISP and to be really firm about it, which is what I tell my customers when the occasion arises.
--->between arrows is mostly adventures in "customer service" and has no direct bearing on the tech issue; that continues after this<---
SO after a whole lot of bullshit I will not subject you to, I manage to actually find the support number. I call them, it takes the dude like half a day to actually get the receiver to his mouth and talk, (and the connection is shit just btw) (and I swear I thought it was going to be a wrong number; the background noises were very homey). He seems to be paying zero attention to what I'm actually saying. After I explain the weirdness, he tells me to go to a website - and I realize it's so he can remote into my machine.
Now my dudes, we remote in at my work all the time. I know sometimes that's the only answer to an issue. But we tend to use it as a last resort, AND our customers can literally walk into our building and find us at any time. We are support for a specific organization. they know who we are; we know who they are. We talk all the time. But this guy did absolutely zero trouble-shooting, and proceeded directly to "must remote in".
I tell him I'm not comfortable with that, and in that patented superior-tech-asshole voice, he says, "Well, ma'am, how do you expect me to address your problem?"
"I dunno, how are you gonna address the problem of a fork in your goddamn eyeball?" I did not say. Instead, in my patented customer service voice, I replied, "I understand, but I'm not comfortable with having you remote into my machine; thjs is the first time I've called this number, and I'm not clear on what organization this even is" (because I never actually heard him say "hello this is Netgear", and it wasn't a Netgear remote site) and hung up on him.
Went back to the website, started a chat support session, specifically said how I wasn't comfortable with remoting in; the CSR says "ok let me assign this to a tech", who called me, listened to my problem.....and immediately asked me to go to a (completely different) client to allow him to remote in. And yes, then told him "nope, already told the other dude that's not going to happen," and then hung up on him as well.
-----> ok bitching about "customer service" ends here i'm still so pissed off<-----
ANYWAY.
So what the everfucking hell, y'all. What the shit would cause an issue that would let nothing but an iPad connect to wifi? I have changed out the cables for new ones, turned them around, rebooted everything 456498435621 times, and am now living like an animal with nothing but a wired internet connection. Now I can't even get the iPad to connect to wifi because the router tries to send me to its login screen, with just tells me it's forbidden. I'm not even getting the "you're not on the internet" page any more.
I am planning on taking the new router back and getting one from a different company, because fuck you Netgear your employees done pissed me off. But I don't think that's actually the issue.
Anyone? Anyone? Bueller?
